Wigs, like any crown, deserve proper care — but even the best ones won’t last forever. You’ll know it’s time to replace your wig when you notice excessive shedding, tangling that won't brush out, a loss of shape, or thinning in key areas like the crown or lace. At Rooted in Royalty, we craft each wig from 100% Virgin Remi hair to ensure maximum longevity, but we’re also here when it’s time for a fresh start. Whether you’re refreshing your everyday look or exploring a bold new style, our premium collections make it easy to upgrade with confidence — because your beauty deserves nothing less than royalty.

Securing your wig properly is key to feeling confident and comfortable all day long. At Rooted in Royalty, our wigs are designed with both style and stability in mind. Each unit features a high-quality adjustable headband that allows you to customize the fit to your comfort level, along with four strategically placed internal combs to anchor the wig securely to your natural hair or wig cap. Whether you're on the move, styling for a night out, or just living your day-to-day, our secure fit ensures your crown stays in place — no slipping, no stress, just flawless wear from morning to night.

Brushing your wig properly helps maintain its style, prevent shedding, and extend its life. At Rooted in Royalty, we recommend using a wide-tooth comb or wig brush, especially for curly or wavy textures. Always start from the ends and gently work your way up to the roots, holding the hair at the base to avoid tugging on the lace or wefts. For curly or textured wigs, brushing when dry can cause frizz, so use your fingers or a detangling brush on damp hair instead. And remember — be gentle. Treat your wig like your crown, because that’s exactly what it is. 👑

To check the status of your order from our Shopify store, simply click the “Track My Order” link in your confirmation email or shipping notification. You can also log into your account on our website to view your order history and real-time tracking updates. If you checked out as a guest, no worries — just use the tracking number sent to your email. Still have questions? Our customer support team is here to help you every step of the way. 💖

We understand that things happen! If you need to cancel your order, please reach out to us as soon as possible at our customer service email or through our contact page. Orders can only be canceled before they are processed or shipped, so the sooner you contact us, the better. Once an order has been fulfilled, it can no longer be canceled, but we’ll gladly help you with next steps if needed. At Rooted in Royalty, your satisfaction is our priority!

Yes, we do accept exchanges under certain conditions. At Rooted in Royalty, we want you to absolutely love your crown. If you need a different length, texture, or style, you may request an exchange within 7 days of receiving your order, as long as the hair is unused, unwashed, unaltered, and in its original packaging.
To begin an exchange, simply contact our customer service team with your order number and reason for exchange. Once approved, you'll receive instructions for sending the item back. Please note that customers are responsible for return shipping unless the exchange is due to an error on our end.
We do not accept exchanges for custom wigs or products that show signs of wear. Our goal is to ensure every queen receives a flawless, untouched product — just the way royalty deserves.

At Rooted in Royalty, we currently offer standard shipping for a flat rate of $8 on all orders. We’re also proud to provide free standard shipping on every order over $250 — because queens deserve a little extra.
As we grow, we're working toward partnering with a premium shipping provider to offer more flexible and expedited delivery options in the near future. Stay tuned as we continue to elevate your experience from checkout to crowning moment!

If you don’t see the exact hair you’re looking for on our site — don’t worry, queen, we’ve got you! 👑

To place a custom hair order, simply click on our “Contact Us” page and fill out the short request form. Be sure to include details like the length, texture, color, and style you’re looking for. Once submitted, a member of our Customer Care team will reach out directly to confirm your request and guide you through the custom order process.
We’re here to help you get exactly what you want — because every crown should be made to fit.